My Qualifications


Customer Service | Relationship Building | Team Leadership | Strategic Planning
Graphic Design | Web Development | Social Media | Research
Written/Verbal Communications | Timeline Management | Cross-Team Collaboration


Customer Service
- Elite communicator continually focused on fostering positive customer experiences
- Skilled in assessing customer needs and aligning appropriate solutions

Team Leadership
- Proven motivator of multidisciplinary team members toward aggressive goals
- Assertive leader with ability to mentor team members on goal-setting and strategic execution

Web/Technical Skills
- Advanced proficiencies in various web development tools and software applications
- Adept in the strategic use of social media platforms to advance business reach


    Online Store Owner, 2008-Present, Designs by Hafapea Gift Shop
  • Create, promote, and sell wide array of graphic design services, artwork, and gifts

  • Team Leader, Key Assistant, Client Services Assistant & Caller, 2013-Present Lifebushido & BAB, LLC
  • Deliver outstanding customer, marketing and task management services for high-end business owners.

  • ESS1, 2012-2013, Florida Department of Children & Families
  • Delivered outstanding customer service and performed research in support of
    department goals

  • Waitress, 2005-2008, Roadhouse Grill
  • Managed multiple concurrent tasks in fast-paced, customer-facing environment

  • Web Development: HTML4 & 5, CSS & CSS3, Programming Languages
  • Applications: Microsoft Excel, PowerPoint, Word; Paint Shop Pro; Dreamweaver
  • Social Media: Facebook, Twitter, Google+, Pinterest
  • Master of Science, Library and Information Studies, 2012
    Florida State University, Tallahassee, FL
  • Bachelor of Arts, Psychology, Magna cum Laude, 2010
    The University of South Florida, Sarasota, FL
  • Associate of Arts, Elementary Education, Magna cum Laude, 2008
    Manatee Community College, Bradenton, FL
    Volunteer Online Reference-Ready Librarian, 2010-Present, Internet Public Library
    Excellent Professional and Personal References Available Upon Request

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